Here at CTM we believe in a great customer service we have therefore become a registered participant of the Consumer Goods and Services Ombud (CGSO), who oversees complaints regarding the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
What Is A Complaint
When a consumer who referred a complaint to the subscriber and is dissatisfied with the manner in which the subscriber is dealing with it, or the outcome.
Lodge A Complaint
The consumer may now refer the complaint to the CGSO.
Consumer Goods & Services Tel: 0860 000 272
Timeframe
This must be done as soon as reasonably possible and within 36 months of the consumer becoming aware of the event resulting in the complaint.
